One risk faced by organizations is becoming victims of social engineering used by impostor callers (hackers) tricking call center agents to give them unauthorized access to the company's networks. When this happens, call center agents defend themselves saying that they are rewarded for being fast and efficient, and not for being thorough. This problem is an example of which decision-making theory? Select one: a. Efficiency - Thoroughness Trade- Off (ETTO) b. Rules, procedures and decisions c. Classical decision-making d. Naturalistic decision-making e. Sensemaking