one way to implement a company's business strategy, such as overall low cost, is through training and development it is generally well understood that training is important for a differentiation strategy emphasizing quality or customer service. At the innovative online retailer Zappos, the whole company strategy is built around extraordinary customer service. Employees are screened and then screened again.

at the end of each new employee training session, Zappos offers new employees $2,000 to quit. The company has found that less than 2% accept that offer each year. They are not interested in employees that are simply there to get a paycheck. Training lasts 7 weeks and there are tests along the way. A trainee has to graduate to be an employee. Training is also important when implementing a retrenchment strategy.

Question:

Explain how Zappos strategy has been affected by

1. Logical incrementalisam

2. The political environment

3. Prior Decisions

4. The product of organizational systems.