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Online shoe retailer Zappos has customer service as its core competency. For example, the company deliberately avoids having its customer service reps follow a detailed
Online shoe retailer Zappos has customer service as its core competency. For example, the company deliberately avoids having its customer service reps follow a detailed script when responding to customer calls and empowers lower-level employees to make decisions and solve problems. Zappos is what type of organization? Multiple Choice centralized decentralized formalized specialized
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Agile Project Management With Kanban
Authors: Eric Brechner
1st Edition
0735698953, 978-0735698956
