onstruct a Cause and Effectdiagram(AKA Fishbone or Ishakawa Diagram) speculating on some of the reasons for the following problem.

Problem:A recurring customer has placed an order for loaves of bread of a specific size and color.The customer has received loaves of bread of a different size and color than that which was ordered.Why?

One potential reason (orreasons) might start with:The customer's order might have been different than their usual order and the sales staff have no formal procedure for informing the production staff about changes in this customer's specification.