On-the-job training is the primary method used by managers to communicate company policy and procedures. However, documented policies and detailed procedures do exist for each key process and are available by request from the shift manager. Employees are typically male (comprising 65 percent of total staff), 17 to 23 years old, with little or no prior work experience at the time of hire. Unscheduled absenteeism is high and part-time shift assignments are rotated frequently to reward those individuals who regularly work as scheduled. The internal audit team noted in last years review that management has documented an average annual turnover rate of 18percent.

The shift manager is responsible for ensuring that all pizza

B. Determine 10 business risks for the typical site location and assess the impact and likelihood of these risks.