OnThursday April 12, 2018 a Starbucks manager calls the Philadelphia police to remove two black men who are waiting in the caf, but have not ordered anything.OnMonday, April 16, CEO Kevin Johnson appears on Good Morning America. See link to write up and videos below.

Crisis at Starbucks

Question for Practice:What leadership traits did Kevin Johnson show in the way he handled the situation which could have become a PR nightmare for Starbucks? Refer to those transformational traits described in the textbook.

Link: https://interactstudio.com/

Textbook: Kovoor-Misra, S. (2020). Crisis Management, Resilience & Change. Thousand Oaks, California: Sage Publications.