Ontine shoe retailer Zappas hos customer service as its core competency. For example, the company deliberately avoids having its customer service reps follow a detailed script when responding to customer calls and empowers lower-level employees to make decisions and solve problems. Zappos is What type of organization? Mutiplo Choice centrelized acentralized fornaized spocialired Companies with a high degree of specialization are organizations. Multiple Choice decentralized mechanistic ambidextrous centralized A firm's inertia can result in which of the following? Multiple Choice It can lead to a far more flexible organizational structure. It can increase both internal and external pressures. It can set the stage for the firm's subsequent failure. It can help a firm achieve superior performance