ooooooo Q31 Who is your primary bank for checking and savings? Wells Fargo (1) Citibank (2) Bank of America (3) Chase (4) U.S. Bank (5) Other (6) I do not have a checking/savings account with any bank. (7) Display This Question: If Who is your primary bank for checking and savings? != Wells Fargo Q32 Have you ever been a banking customer of Wells Fargo? No (1) Yes (2) Q6 How would you rate the accessibility of Wells Fargo compared to other banking services? - Extremely bad (1) o Somewhat bad (2) o Neither good nor bad (3) - Somewhat good (4) Extremely good (5) Q7 Do you trust Wells Fargo with your money? o Definitely not (1) o Probably not (2) o Might or might not (3) - Probably yes (4) - Definitely yes (5) Q8 How innovative is Wells Fargo compared to other banks Strongly disagree (1) - Somewhat disagree (2) - Neither agree nor disagree (3) - Somewhat agree (4) Strongly agree (5) Q9 Do you trust Wells Fargo with your personal information and data - Definitely not (1) Probably not (2) - Might or might not (3) - Probably yes (4) - Definitely yes (5) Q11 How often, if ever, do you go inside a Wells Fargo to do your banking? - Never (1) - Every few months (2) o Once per month (3) Once per week (4) A few times per week (5) Q12 How likely is it that you would recommend Wells Fargo to a friend or colleague? - Least likely (1) - Somewhat likely (2) - Neutral (3) Somewhat recommend (4) Extremely recommend (5) Q13 Rate the following from 1-5 with 1 being the best on the things you like most about Wells Fargo. - Trust (1) - Branch availability (2) o Customer Service (3) o Online Banking Features (4) - ATM Fees (5)