Opening Case 4.1: Cedar Park, Texas Improves Customer Communications to Empower them to Conserve Water through its New Smart Water Network. 1.1. Why was the City of Cedar Park attempting to address the way in which it communicated water consumption information to its customers? 1.2. Why were City of Cedar Park customers frustrated? 1.3. What is the Flexnet Communication Network? 1.4. When City of Cedar Park customers access the intelligent water app on their smartphones what statistics can they get?

2. Business Case 4.2: Carnival Seeks to Keep Passengers Happier at Sea with IoT, NFC and Edge Computing. 2.1. Why did Carnival Cruise Line think the Ocean Medallion would help increase their cruise sales? 2.2. What is the services component of the Ocean Medallion called and what technologies does it use? 2.3. On how many Carnival cruise ships is the Ocean Medallion used? 2.4. What services does the Ocean Medallion Class offer to passengers? 2.5. What benefits do passengers enjoy from using an Ocean Medallion?

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