Opening Vignette: Grant Thornton Employs Aisera Chatbot to Reduce IT Help Desk Burden in Business Intelligence, Analytics, Data Science, and AI: A Managerial Perspective In your reading assignment on Grant Thornton, the author stated that "The AI capability of the chatbot helps build future action workflows for other settings. Their solution titled Ticket AI brings this automation. Ticket AI allows agents to mark similar tickets and cases, knowledge articles, and ideal as well as next-best actions" (Sharda, Delen, & Turban, 2024, p. 64). Analyze your organization's capabilities to automate business processes with technologies such as chatbots. You may also use an organization with which you are familiar. What capabilities exist? How do those capabilities create business value? If the capabilities do not exist, what recommendations could you make to your selected organization toward implementing an analytics capability?