Opening You have been red by Taylor Consulting, LLC as a business Analyst because of your experience in Balanced Scorecard. You have been asked to stand brainstorming session for several dients. You have created list of tem for each company. Your next ta is to determine the element type for each tom. Use the selection ist in the Element column to indicate strategic objedive (50)stategiche () or performance metri (PM) for each performance perspective (Financial, Customer, Internal Processes, or Leaming and Growth). For Performance Measure (P) and Strategie Initiative (51. the Strategic Objective column wide ed to indicate which strategic Objective the performance Measure or Strategic Initiatives related to you are also required to analyze the mid-year results for Buckeyetectie For example, the following table was created from the data for Cordier Yoys as displayed in the of your text. 2. The pay to training hudtes would be related to the strategic Colective". Tranemoves Financial Customer Internal Processes Learning A Growth Strategic Strategic Strategie Strategik Balanced Scorecard Element Objective trement Objective Element Objective Element Objective 1. Tralees 50 2. The Day to training turdes ST Median training hours per emplove 1 Reduce employee turnever Average employee improve delivery times 50 Automate warehouse Hours ordered to delivered au singer 10. Number of the Khadi + 3 6 ES SI SO ww Perfume Paris w w Exhibit 4 Cordu Toy Strategic Initiative Learning and Growth Internal Proces antomer Trandal Performance Perspectives Strategic Objectives we ruh Steg the performance metrics are shown for the strategic objecoves for each of the four performance perspectives of the balanced Scorecard for Cordier Toys, Inc. The performance perspectives are shown inbows from en to right, the strategic objectives are shown in bubbles, and the performance metries are shown in beves at the bottom Tintis box labeled Learning and Growth with two receivers Train employees end Raduce employee tumover. A verticali conects the Train employees objective to the performance metri Median training hours per employee. A vertical reconects the Reduce employee turnover dette o the performance metri Average employee tenure Nest is a bowlabeled Internal Processes with two strategic objectives Improve every timetice the errors. A verticale connecter Pelivery times objective to the performance metric Hours from dered to delivered. A vertical line connects the Reducering errors to the performance member of rocosomenti pot labeled Customer with one strategic objective: Delight the customer. Two verticales connect the delight the verjective to the performance metrics Percentage of customers and in pustomer satisfaction rating. The last box is beled Pinancial with one strategic djective increase profis. Two wertcatnet connect the increase profit objective to the performance Matrand Por prot. To that are the boxes with crown. The top how to the wel Performance Perspectives it an arrow that points to the labeu intra for be the middle box at the plectes, it has an arrow that points to the strategic objectives Sabed in each box. The bottom bow has the aber Performance Metrics, the new postare performance metrics at the homelesch box he strategic initiatives for Corter Toys Have been added to the ustration. These initiatives are shown in pubbles below the bubbles for the strategie heves. In the caring and Growth or under the Tran Employees joves the strategie Te pay to training hurdles in the Internaces box under the prove delivery terbjective is the strategico A combo strategic Ives has been added to the right of the below the box for Strategic Objective owators to the strategie Intes that have been to the station University Publishing Your first brainstorming session was with University bing Company. Your session resulted in the following items. Your task is to in the balanced Scorecard elements to form a cohesive strategy for the company Review each balanced scorecard element the determining the performance perseve (inacal Customer, Internal Processes, ourning and Growth your first should be to identify the Strategic Objectives. Use the selection is in the ment column to indicate strategic objective (50) of the propriate performanos perpective. Your next steps are to identify the actions that wil be taken to achieve these goals (Strategies and to define bow progress wil bemented Performance Mette)Use the section is in mentem to indicate strategint (1) er performance com). Determine the receive to which them is related by entering the balanced Scorecard tem number. Homember, each Strategic Objective will have a stone Performance Metric Acid scorecard tem can focus on only one performance perspective for the perspectives et effected select the remaining Cement com Financial Customer Internal Processes Learning A Growth Strategic Strategic Strategic Strategic Balanced Scorecard Element Objective Clement Objective Element Objective Element Objective 1. Retain large volume cutomers 2. digitales 3. De digital campaign Digital selve 5. Benewal rates are we customers ter with customers But who understood Y > Customersiones 9 10. 13. Products achieving develoment dans Number of customer support det for errors) 14 product 15. Rain amployees 16. Be experts in product development Train employees in the best ware development 12 methodology Provide bonuses for succes Agile training 15 completion 19 Improve company offering 20. Average length of employment for mye 21. Trainings 101 z Cosmetics You timing with 2 Cores the form Your termine the farm tonice (50), revet) er performance metre for evento tanto de Portmane Mand Street (51). The Streetive column with used to which die Performance to win them Strategenren Financial Customer Internal Processes Learning Growth Stre Strategie Strategic Stre Balanced Scorecard tlement Objective Element Ojete Element ove 1 teaser 2 Balanced Scorecard Element Objective Element Objective Element Objective Element Objective 1. Increase revenues 2. Increase asset tilation 3. Expand online offerings 4. Perform benchmarking studies for return on amets, Inventory turnover rectiveables tumove 5 Growth in sales 6. Growth in online sales 7. Return on a ratio Increase mantare Customer satisfaction 10. Mart tudies of end or requirements 11 in store customer 12. Percentage of man har 1. Customer satisfaction 16. Decrease inventory now Interruption 15. Fou divery 16. Formaliseerder un procedures 17. Implement just-mortem T. They 19. Ondertumarood time 20. Improve employee product knowledge 21. Improve employee retention 22. Develop product training programs 23. Implement annual employee satisfaction survey 24. Conduct comparable salary studies 25. Percentage of employees completed product training 3&5 Su Vacations im and Shows 8 5 5 Vacations, met with you about their skrevet. Your brainstorming session resulted in the following terms. Your next task is to determine the element type for each item. Use the election is in the Clement column to indicate strategic objective (50), strategie initiative (SI) or performance metre) for each performance Sective and customer, Internal Processes or Learning and Growt). Yer Performance Measures (PM) and Strategic Initiatives (1), the strategic Objective column wit be used to indicate whion stratepe djective the performance Mature of state Inverted to. no effects in Elementelec Objective does not require an entry. Have it Financial Customer Internal Processes Learning A Growth Strategic Strategic Strategic Strategic Balanced Scorecard Element Objective Element Objective Element Objective Element Objective Revenue growth of packages 2 Smooth earnings 1 Indude mountain ing packages Growth 5. Que margin Sed customer Intrationen retum > 9. Customer feedback 10. Quality equipment rental offering Develop relationship with too equipment 11 suppliers 12. Equipment turnover 13. Equipment maintenance monitoring Have knowledgeable staff of local businesses and restaurants 15. Become part of local business community Provide stalinn from local 16 establishments Partner with local business to provide 17, discounts for resort customers 11. Feedback from banner 19. Track coupons redeemed > III Buckeyelet Taylor Continuita practice to a volved with the client to them stay on track to achieve the goals. A co workers complete recard for Betting your manager has instructed you to conto delle management regarding any bad bread whose performance metriche che tras son there. Determine ich erformance Mercreure contation, die the Performance Perdive for each Performance Matre. The information important because you will need to know which manager at Consultation Performance Metre Last Year Target Year to Date Required Performance Perspective Revenue 15.04 14.64 2. Unoftra w 12.04 15. Become part of local business community Provide staff inners from local establishments 17 Partner with local businesses to provide discounts for resort customers 13. Feedback from start diners 19. Track coupons redeemed II III Buckeye Electric Tayor Consulting most practice to stay involved with the cent to help them stay on track to achieve their goals. A co-worker had completed the balanced Scorecard for Buckeyeremy manager has instructed you to consult with Buckeye Electric management regarding any balanced Scorecard tem who performance metriche cheved as chanson or the target. Determinat woh Performance Metrics require acondition. Also, indicate the performance Perspective for each Performance Metre. This information is important because you will need to now which manager to contact Consultation Performance Metrics Last Year Target Year to Date Required Performance Perspective 14.04 15.09 2. Ution of serta 60% 12.00 7.04 3. Operating costs per customer 5150 1125 $145 4 Customer satisfaction rating 30.01 5. Problem resolution time 6 6. Emolover 2.0 24 7 hours Water 10 13 action portale Whoeve (port 70 30.0 45 41 Opening You have been red by Taylor Consulting, LLC as a business Analyst because of your experience in Balanced Scorecard. You have been asked to stand brainstorming session for several dients. You have created list of tem for each company. Your next ta is to determine the element type for each tom. Use the selection ist in the Element column to indicate strategic objedive (50)stategiche () or performance metri (PM) for each performance perspective (Financial, Customer, Internal Processes, or Leaming and Growth). For Performance Measure (P) and Strategie Initiative (51. the Strategic Objective column wide ed to indicate which strategic Objective the performance Measure or Strategic Initiatives related to you are also required to analyze the mid-year results for Buckeyetectie For example, the following table was created from the data for Cordier Yoys as displayed in the of your text. 2. The pay to training hudtes would be related to the strategic Colective". Tranemoves Financial Customer Internal Processes Learning A Growth Strategic Strategic Strategie Strategik Balanced Scorecard Element Objective trement Objective Element Objective Element Objective 1. Tralees 50 2. The Day to training turdes ST Median training hours per emplove 1 Reduce employee turnever Average employee improve delivery times 50 Automate warehouse Hours ordered to delivered au singer 10. Number of the Khadi + 3 6 ES SI SO ww Perfume Paris w w Exhibit 4 Cordu Toy Strategic Initiative Learning and Growth Internal Proces antomer Trandal Performance Perspectives Strategic Objectives we ruh Steg the performance metrics are shown for the strategic objecoves for each of the four performance perspectives of the balanced Scorecard for Cordier Toys, Inc. The performance perspectives are shown inbows from en to right, the strategic objectives are shown in bubbles, and the performance metries are shown in beves at the bottom Tintis box labeled Learning and Growth with two receivers Train employees end Raduce employee tumover. A verticali conects the Train employees objective to the performance metri Median training hours per employee. A vertical reconects the Reduce employee turnover dette o the performance metri Average employee tenure Nest is a bowlabeled Internal Processes with two strategic objectives Improve every timetice the errors. A verticale connecter Pelivery times objective to the performance metric Hours from dered to delivered. A vertical line connects the Reducering errors to the performance member of rocosomenti pot labeled Customer with one strategic objective: Delight the customer. Two verticales connect the delight the verjective to the performance metrics Percentage of customers and in pustomer satisfaction rating. The last box is beled Pinancial with one strategic djective increase profis. Two wertcatnet connect the increase profit objective to the performance Matrand Por prot. To that are the boxes with crown. The top how to the wel Performance Perspectives it an arrow that points to the labeu intra for be the middle box at the plectes, it has an arrow that points to the strategic objectives Sabed in each box. The bottom bow has the aber Performance Metrics, the new postare performance metrics at the homelesch box he strategic initiatives for Corter Toys Have been added to the ustration. These initiatives are shown in pubbles below the bubbles for the strategie heves. In the caring and Growth or under the Tran Employees joves the strategie Te pay to training hurdles in the Internaces box under the prove delivery terbjective is the strategico A combo strategic Ives has been added to the right of the below the box for Strategic Objective owators to the strategie Intes that have been to the station University Publishing Your first brainstorming session was with University bing Company. Your session resulted in the following items. Your task is to in the balanced Scorecard elements to form a cohesive strategy for the company Review each balanced scorecard element the determining the performance perseve (inacal Customer, Internal Processes, ourning and Growth your first should be to identify the Strategic Objectives. Use the selection is in the ment column to indicate strategic objective (50) of the propriate performanos perpective. Your next steps are to identify the actions that wil be taken to achieve these goals (Strategies and to define bow progress wil bemented Performance Mette)Use the section is in mentem to indicate strategint (1) er performance com). Determine the receive to which them is related by entering the balanced Scorecard tem number. Homember, each Strategic Objective will have a stone Performance Metric Acid scorecard tem can focus on only one performance perspective for the perspectives et effected select the remaining Cement com Financial Customer Internal Processes Learning A Growth Strategic Strategic Strategic Strategic Balanced Scorecard Element Objective Clement Objective Element Objective Element Objective 1. Retain large volume cutomers 2. digitales 3. De digital campaign Digital selve 5. Benewal rates are we customers ter with customers But who understood Y > Customersiones 9 10. 13. Products achieving develoment dans Number of customer support det for errors) 14 product 15. Rain amployees 16. Be experts in product development Train employees in the best ware development 12 methodology Provide bonuses for succes Agile training 15 completion 19 Improve company offering 20. Average length of employment for mye 21. Trainings 101 z Cosmetics You timing with 2 Cores the form Your termine the farm tonice (50), revet) er performance metre for evento tanto de Portmane Mand Street (51). The Streetive column with used to which die Performance to win them Strategenren Financial Customer Internal Processes Learning Growth Stre Strategie Strategic Stre Balanced Scorecard tlement Objective Element Ojete Element ove 1 teaser 2 Balanced Scorecard Element Objective Element Objective Element Objective Element Objective 1. Increase revenues 2. Increase asset tilation 3. Expand online offerings 4. Perform benchmarking studies for return on amets, Inventory turnover rectiveables tumove 5 Growth in sales 6. Growth in online sales 7. Return on a ratio Increase mantare Customer satisfaction 10. Mart tudies of end or requirements 11 in store customer 12. Percentage of man har 1. Customer satisfaction 16. Decrease inventory now Interruption 15. Fou divery 16. Formaliseerder un procedures 17. Implement just-mortem T. They 19. Ondertumarood time 20. Improve employee product knowledge 21. Improve employee retention 22. Develop product training programs 23. Implement annual employee satisfaction survey 24. Conduct comparable salary studies 25. Percentage of employees completed product training 3&5 Su Vacations im and Shows 8 5 5 Vacations, met with you about their skrevet. Your brainstorming session resulted in the following terms. Your next task is to determine the element type for each item. Use the election is in the Clement column to indicate strategic objective (50), strategie initiative (SI) or performance metre) for each performance Sective and customer, Internal Processes or Learning and Growt). Yer Performance Measures (PM) and Strategic Initiatives (1), the strategic Objective column wit be used to indicate whion stratepe djective the performance Mature of state Inverted to. no effects in Elementelec Objective does not require an entry. Have it Financial Customer Internal Processes Learning A Growth Strategic Strategic Strategic Strategic Balanced Scorecard Element Objective Element Objective Element Objective Element Objective Revenue growth of packages 2 Smooth earnings 1 Indude mountain ing packages Growth 5. Que margin Sed customer Intrationen retum > 9. Customer feedback 10. Quality equipment rental offering Develop relationship with too equipment 11 suppliers 12. Equipment turnover 13. Equipment maintenance monitoring Have knowledgeable staff of local businesses and restaurants 15. Become part of local business community Provide stalinn from local 16 establishments Partner with local business to provide 17, discounts for resort customers 11. Feedback from banner 19. Track coupons redeemed > III Buckeyelet Taylor Continuita practice to a volved with the client to them stay on track to achieve the goals. A co workers complete recard for Betting your manager has instructed you to conto delle management regarding any bad bread whose performance metriche che tras son there. Determine ich erformance Mercreure contation, die the Performance Perdive for each Performance Matre. The information important because you will need to know which manager at Consultation Performance Metre Last Year Target Year to Date Required Performance Perspective Revenue 15.04 14.64 2. Unoftra w 12.04 15. Become part of local business community Provide staff inners from local establishments 17 Partner with local businesses to provide discounts for resort customers 13. Feedback from start diners 19. Track coupons redeemed II III Buckeye Electric Tayor Consulting most practice to stay involved with the cent to help them stay on track to achieve their goals. A co-worker had completed the balanced Scorecard for Buckeyeremy manager has instructed you to consult with Buckeye Electric management regarding any balanced Scorecard tem who performance metriche cheved as chanson or the target. Determinat woh Performance Metrics require acondition. Also, indicate the performance Perspective for each Performance Metre. This information is important because you will need to now which manager to contact Consultation Performance Metrics Last Year Target Year to Date Required Performance Perspective 14.04 15.09 2. Ution of serta 60% 12.00 7.04 3. Operating costs per customer 5150 1125 $145 4 Customer satisfaction rating 30.01 5. Problem resolution time 6 6. Emolover 2.0 24 7 hours Water 10 13 action portale Whoeve (port 70 30.0 45 41