Operational Management Issues and Recommendations Discuss ANY THREE (3) operational management issues relating to your cafe areas. How do you overcome these issues/challenges at work? 1 Crammed Kitchen 2 Coffee making and process 3 ORDER PROCESSING ISSUE Using TQM

Total Quality Management (TOM) . Total Quality Management (TQM) is a philosophy that involves everyone in an organisation in a continual effort to improve quality and achieve customer satisfaction. . The TOM approach in ensuring quality includes: . Find out what the customer wants * Design a product or service that meets (e.g. 80% meet) or exceeds customer wants * Design processes that facilitate doing the job right the first time . Keep track of results . Extend these TOM concepts to SuppliersElements of . Continual * Knowledge of tools Total Quality improvement (or . Supplier quality Kaizen) Managemen . Champion . Competitive t (TOM) benchmarking . Quality at the source . Employee empowerment . Suppliers . Team approach . Decisions based on factsTOM Quality Tools Relations Diagram Affinity Diagram Systematic / Tree Diagram Matrix Diagram Matrix Data-Analysis Method Process Decision Program Chart Arrow Diagram