Operational Plan Template (Siborro's Cafe - Corporate Catering Service) 1. Cover Page 2. Table of Contents 3. Scope 4. Background (Refer to Siborro's Cafe business Plan and the assessment task summary) 5. Operational Plan Strategic Goals and KPIS Identify 3 operational goals (2 kpi's per goal) Goal 1 - must address productivity performance Goal 2 - must address employee performance Goal 3 - must address financial performance