Operations are composed of many different processes to fulfill customer needs and requirements. The value chain is a higher-level view of those processes from a customer view. In order to meet customer requirements like quality and cycle time, organizations need toidentify the value chain, subprocesses and measures needed to meet the customer needs.

Consider a process from an organization you are familiar with:

• Identify the steps in the high-level value chain required to fulfill the customer requirements from beginning to end.
• From the high-level value chain steps, identify the operational subprocesses.
• Identifythose metrics that the organization should monitor at both the value chain level and subprocess level.
• Based upon the process you described above, if an organization needs to improve a process within the value chain, how would you analyze the process and metrics toknow that the process is not working
• Explainwhat stepsthe organizationcould take based upon your analysis for value chainimprovement.