Operations is asking for 600 agents to go live in 200 FTE increments for November, December, and January.

The Parameters:

• Orientation is 2 days
• Process training duration is 13 days
• Nesting is 5 days
• “Go Live” date is the next business day immediately following nesting
• 10% of all hired staff are No-Call-No-Show (NCNS) on Day 1 of training
• Training attrition is 20%
• Required trainer ratio 1:25
• The maximum capacity of each training room is 50 FTE

Assuming unlimited training rooms and asynchronous graduation dates (i.e. classes can be spaced out to graduate in waves each month)

Training ramp plan in a spreadsheet, including :

• Class start and end dates including orientation (including all applicable US Federal Holidays here)
• Nesting start and end dates, and Go-Live dates (1 business day after the end of nesting)
• Initial headcount to hire per class factoring NCNS Rate
• Expected graduate headcount factoring training attrition

• Total number of trainers required

We will take into consideration any creative liberties you may take to personalize the plan, and aesthetic formatting.