operations management assignment

3 E 2.1 2.2 Construct a process chart. Revise the process chart to show improvements Step Process Description 1 Distance in Time meters Patient arrives at Casualty section and reports to 10 admissions clerk (15) (10) in minutes 5 2 Admissions clerk records patients details 5 30 3 Patient makes payment at cashiers 25 15 4 Patient waits for medical attention in a waiting room 30 60 5 Patient is moved to an assessment room 10 5 6 Nurse records blood pressure, test blood-sugar and 15 records information on chart 7 Patient goes back to waiting room 30 8 After a delay patient is sent to doctors cubicle 20 30 9 Doctor does a clinical assessment makes a 30 diagnosis 10 Patient is sent to X-Ray department where x-rays 150 are taken 45 11 Patient is sent to the waiting room 120 15 12 Patient is sent to the doctors cubicle with x-ray 20 report 13 14 15 Doctor treats patient based on x-ray findings Patient is sent to pharmacy to collect medication Patient exits the hospital 15 75 60 50 REGENT BUSINESS SCHOOL (RBS) - JAN 2022 14 BACHELOR OF COMMERCE IN SUPPLY CHAIN MANAGEMENT YEAR 3-ACADEMIC AND ASSESSMENT CALENDAR - DISTANCE Question 3 (25 marks) Legal claims against the Gauteng Health Department "have soared". According to the latest Annual Report, which was tabled in the Gauteng legislature last Friday, claims have climbed from "R8.9-billion to R13.1-billion from April 1, 2014 to March 31, 2015". The total amount comprises: - Medico-legal claims went "from R6.566-billion to R10.1-billion" - Civil claims "went up from R855-million to R1.502-billion; and - Claims "from the premature termination of contracts remain at R1.508-billion". The civil claims figure includes "R1.263-billion owing to the National Health Laboratory Service (NHLS)" which "is listed as a contingent liability as the investigation into NHLS billing irregularities is still ongoing, and it may be offset by a possible NHLS debt to the department of R1.6-billion. It is important to note that the enormous R10.1-billion medico-legal claim arising from alleged medical negligence is a maximum potential liability that is unlikely to be ordered by the courts." "Some of the claims may be frivolous or not stand up to scrutiny. Nevertheless, the huge jump in the past year is of great concern. "The department has been paying on average about R200-million every year for medical negligence in terms of court settlements." Source (http://www.timeslive.co.za/politics/2015/09/07/Legal-daims-against-Gauteng- health-up-by-more-than-R4-billion) 88 3.1 Construct a fish bone diagram to analyse the problems listed in the above. (15) 3.2 Identify the determinants of service quality that the Gauteng Health Department could use to solve these problems. (10) Tools Mobile View Share PDF to DOC Edit on