Operations Management
Table EX 6.2 9 10 11 Performance Rating 1.15 0.95 1.00 3 4 11 17 4 Observations (in Minutes) 4 5 6 7 8 8 4 5 4 6 8 12 9 6 11 12 11 17 12 19 4 9 6 12 20 10 18 12 0.96 11 12 9 8 10 12 8 12 11 1 2 3 6 7 9 17 15 9 8 12 15 3 5 10 17 18 15 4 7 12 16 9 Activity Registration Co-Payment Wait for Nurse Vital Signs Wait for Exam Room Placement to Exam Room Wait for Physician Examination Test Order Entry Referral Requests Follow-Up Appointment Scheduling 18 1.00 0.98 1.00 14 6 11 4 21 3 13 18 11 5 3 15 14 14 4 6 5 7 21 12 19 15 9 17 1.00 19 22 18 19 21 16 21 12 11 3 5 4 9 12 11 14 9 1.02 1.11 1.08 11 10 9 9 7 9 7 6 16 3 8 3 7 5 3 3 5 4 4 4 3 3 5 7.4 Utilize the information from Exercise 6.2, where pre- and postexamination processing of patients in an outpatient clinic involves various tasks performed by clerks and nurses. a. Excluding the wait times for patients, recalculate the standard time. b. If there were an average of 1,800 patient visits to the outpatient clinic, what would be the standard hours per month? c. If the target utilization rate of the facility is 80 percent, the indirect support time per visit is 0.10 hours, and the total administrative time by all staff in a given day is five hours, what is the target FTE level for the clinic? d. If fringe benefits account for 9 percent of the target FTEs, what are the required FTES? Table EX 6.2 9 10 11 Performance Rating 1.15 0.95 1.00 3 4 11 17 4 Observations (in Minutes) 4 5 6 7 8 8 4 5 4 6 8 12 9 6 11 12 11 17 12 19 4 9 6 12 20 10 18 12 0.96 11 12 9 8 10 12 8 12 11 1 2 3 6 7 9 17 15 9 8 12 15 3 5 10 17 18 15 4 7 12 16 9 Activity Registration Co-Payment Wait for Nurse Vital Signs Wait for Exam Room Placement to Exam Room Wait for Physician Examination Test Order Entry Referral Requests Follow-Up Appointment Scheduling 18 1.00 0.98 1.00 14 6 11 4 21 3 13 18 11 5 3 15 14 14 4 6 5 7 21 12 19 15 9 17 1.00 19 22 18 19 21 16 21 12 11 3 5 4 9 12 11 14 9 1.02 1.11 1.08 11 10 9 9 7 9 7 6 16 3 8 3 7 5 3 3 5 4 4 4 3 3 5 7.4 Utilize the information from Exercise 6.2, where pre- and postexamination processing of patients in an outpatient clinic involves various tasks performed by clerks and nurses. a. Excluding the wait times for patients, recalculate the standard time. b. If there were an average of 1,800 patient visits to the outpatient clinic, what would be the standard hours per month? c. If the target utilization rate of the facility is 80 percent, the indirect support time per visit is 0.10 hours, and the total administrative time by all staff in a given day is five hours, what is the target FTE level for the clinic? d. If fringe benefits account for 9 percent of the target FTEs, what are the required FTES
