Operations management transforms inputs (labour, capital, equipment, land, buildings, materials and information) into outputs (goods and services) that provide added value to customers. It does not matter whether the organisation is a for-profit company, a non-profit organisation (religious organisations, hospitals, etc.), or a government agency; all organisations must strive to maximise the quality of their transformation processes to meet customer needs. From what you have learned up to now about operations management is this statement always true? With references