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Optimize two business processes of your choice (within one functional area i.e. Sales), based on achieving the objectives set at the strategic level. ? What

Optimize two business processes of your choice (within one functional area i.e. Sales), based on achieving the objectives set at the strategic level. ?

What are your CSFs ?

What would you choose as KPIs?

Indentify what lag information you will need to collect in order to create lead information. ?

After analysing your lag information what did you learn and how might this (new) lead information help improve your process in the future?

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