OPTION $2$

At a recent meeting, managers and supervisors for the tourism$-$based company where you work expressed concerns about employees' customer service skills. Moreover, they wonder whether specific procedures should be established $-$ especially for new employees. They have asked you to investigate the customer service practices at other local tourism$-$based companies to determine what skills should be emphasized and what procedures $-$ if any $-$ should be adopted. This report needs to be specific to a local organization.