Option B - Call Center Hardware Upgrade.

The call center has decided to outsource the work to replace 500 single monitor by dual LED monitors to increase agent productivity and reduce overall energy expenditure in the building. The increase in productivity will create a more customer-friendly experience by reducing customer wait time and decreasing frustrations that the agents face with the current single monitor setup. The lower energy costs will result in lower operating costs for the call center, and the increase in productivity will generate additional revenue. An RFP solicitation document is needed for this including the following information: Instructions to bidders

General description of work

What must be included with bid Schedule of bid period activities

Location of work

Pre bidding meeting

Owner Contact for questions

Pre Award surveys

Sealed Bid requirements

Basis fo bid evaluation

Ethical Standards

Responsibility for survey bonds

Proposal format

List of bidders

Letter of acknowledgement

Description of work engineering contracts construction contracts

Proposal

Breakdown of bid price

Revisions and extra work

escalation formulas

schedule completion dates

list of subcontractors

key supplier or contractor personnel

length of time bid is valid

list of bid document addenda reviewed by bidder

notice of conflicts or errors in bid documents

clarifications of bids

bidder signature

specifications and drawingss

special conditions

general conditions and contract agreements