Optional Scenarios:

Part A:A Crisis Communication Plan

Organisation X provides supported accommodation for people who have been released from forensic psychiatric facilities. Paul, who has been living in the accommodation service for six months and is doing well, did not return after a trip to the shops last night. Unfortunately, this morning the police have contacted the organisation to tell them that Paul is under arrest for stabbing his mother. The media begins calling immediately and soon there are media cars outside of the organisation.

Organisation X implements their crisis communication plan. The plan outlines who will communicate with the media and how this will be done without violating privacy or confidentiality. It includes a strategy for a media release and for granting interviews.

1. Give a sample of a Crisis Communication plan with using this table below.

Crisis

Methods of communication

Special communication needs/requirements

Stakeholders (internal and external)

Timeframe

Laws, Standards and Ethics

2. Identify two crisis situations that may occur at this organisation.

3. Identify any competing or conflicting interests. Is there anyone or anything that

may prevent your communication plan from working (or being implemented)?

4.Explain how you will overcome the issues you have identified.

5. Analyse and evaluate the feedback on what you will do to improve both your

communication plan and your communication skills. using the table below.

Feedback gathered Methods/strategies to gather feedback from stakeholders

Barriers/issues identified

Lessons learnt

Actions for improvement