Orange Springs Publishing is a successful printing and publishing company. Just two years old, it has taken on a great new customer, a local college that needs customized eBooks. To deal with this new customer, they have hired several new part time employees to help them with their publishing business, some of them students at the college with flexible hours.

As the new school year drew closer, the orders started coming in. They had been told how many different printing jobs the college would need, but they weren't all arriving at once, and orders were quite unpredictable in arriving from the professors at the college. Some professors needed rush orders for their classes. When Orange Springs Publishing finally got the orders, some of these jobs were much larger than they had thought they would be.

Printing these orders turned out to be very challenging. Not all of the new student hires were trained for all of the printing and binding equipment used to print and assemble to books. Some of them often made mistakes, some workers called off from work due to other demands, and there were often not enough people available to get all the work done before deadlines. Quality was a serious issue, as they had to provide quality textsif there were quality problems with the printed product, they would have to spend time and money to fixing defects in their products.

Deliveries started slipping past their requested dates and times. Orange Springs Publishing was unable to deliver eBooks to their customers on schedule. The local university was unhappy as their eBook products reached campus late for use by professors and student. In some cases, the books were a week or two late.

You were hired as a project manager. In your new role as a project manager, one of the processes you are trying to institute is risk management and implementing enterprise projectmanagement. You have started looking at what was happening in the business, talking about it with the owners and employees, and heard about the college's unhappiness. As you did this, you started identifying risks and potential risks. As you went along, you started doing more proactive risk analysis and risk response planning. By talking with stakeholders and addressing their concerns, you believe that communication with stakeholders can also be enhanced.

Comment on the following aspects of the case study:

a) What kind of risks do you identify in this project? Come up with strategies to tackle the identified risks.

b) Draw a communication plan for the enterprise project management implementation. Focus on the mode, content and frequency of communication.

c) Draw a quality management plan for Orange Springs Publishing. Remember that the customer defines quality.