1. Organisations have stated and implied (not stated by demonstrated through out the organisation) standards and values.

• What is the difference between the two?
• How would you identify stated and implied values and standards?
• What should you do when workers do not comply with these standards and values?

2.What is the purpose of a vision/mission statement?

3.What are the different stages of team development?

4.It is important to question standards and values that might be damaging to the company.

Why is it important to question standards and values?

Give 2 examples of damaging organisational behaviours that might have an impact on public image.

5.Define integrity.

6.Explain what a role model is.

Provide 2 examples of behaviours that make managers bad role models.

Provide 2 examples of behaviours that make managers good role models.