organization? P14-55. Balanced scorecard; research; writing One of the fundamental performance measurements in an organization's balanced scorecard learning and growth perspective is the number of patents obtained. The following schedule shows the total U.S. patents issued for 2018. Chapter 14 Performance Measurement, Balanced Scorecards, and Performance Rewards Company 1. IBM 2. Samsung 3. Canon. 4. Intel. 5. LG Electronics Inc 6. Taiwan Semiconductor Manufacturing Co 7. Microsoft.. B Qualcomm 9. Apple 10. Ford Global Technologies. Source: J. Roberts, "IBM Tops 2018 Patent List as A.I. and Quantum Computing Gain Prominence," Fortune (January 7,2019): https://fortune.com/2019/01/07/bm-tops-2018-patent-list-as-ai-and-quantum-computing-gain-prominence! Total Patents 9,100 5,850 3,056 2,735 2,474 2,465 2,353 2,300 2,160 2,123 In a team of three or four people, research these companies on the web and prepare a written report on their financial performance, customers' perceptions of their service and product quality, and manufacturing operations (such as level of automation in plants)