Organizational Behavior in Food Services Motivation Case Study Rosemary Johnson and Bob Forbes were returning from their meeting of the company's training program for food and nutrition managers when they decided to stop at the cafeteria for coffee. Both managers have been working for Cater Canada for more than three years. `Rosemary, you really gave our instructor a hard time today." "She asked for it. The way she tells you would have to be here 24 hours a day to run your department. Why if I tried to get to know my staff the way she says a manager should, I'd have no time for anything else." "I think she has a good point," said Bob. "My experience tells me that the better I know my staff the better I am able to relate to them. I don't think they would work hard for me the way they do if I didn't know each person well. It gives me a topic of conversation. Besides, the more I find out about each person the more complex they become. I used to think they were all alike - you know, money motivated, aggressive." Bob, you are an optimist. You mean to tell me that by getting to know them you will be able to motivate them? According to our instructor, each person motivates himself. If he isn't motivated, you give him a swift kick. If he doesn't respond to that, there is always the threat of firing him. One or the other usually works." "I disagree, Rosemary. When you know a person will you get to see why he works. You'll find out that each person is different. I mean ... all of the staff that I supervise are working for a lot of different reasons. Some want money, but most want praise and appreciation." "What do you want, Bob?" "I want a fair deal, and I think that this organization is giving it. It costs them a lot to send us to these training programs. They do a lot to help us and look at the benefits we get! Better than average pay, a nice office and a new computer!" "Yeah, so they can get more out of us and make more money. You forget that what motivates them is money, just like my staff. I wouldn't go to these classes if they didn't pay me. Besides, it gives me some time off. Listen, Bob, they want more from you so they get more. It's simple." Questions: Comment on Rosemary's statement. "If he isn't motivated, you give him a swift kick. If he doesn't respond to that there is always the threat of firing him." What behavior did she display