Organizations exchange information internally and externally. External messages go to customers, vendors, the government, and other business partners. Internal messages travel upward to supervisors, downward to employees, and horizontally among workers. Understanding the different types of business messages and following the $3-$x$-3$ writing process will help you write more effective professional messages.

Direct claim messages are considered messages. messages include refusals and other types of bad news. A sales pitch is an example of a message.