original answer pls- make as long as possible.

A Crisis in Communicating Coordination "Everyone is moving in different directions; no lower-level employees, what steps could be one seems to have any sense of what the company taken to fill everyone in on the company's is and where it is going. Making things worse, plans, goals, and activities? people around here aren't paying any attention to each other, and everyone is doing his or her 2. What specific tactics would you advise the own thing." These are the words of an operations company's management to use to improve director of a large credit card processing center, communication within? How effective do who asks you to look into these problems in your you believe these approaches will be? capacity as manager of human resources. Answer 3. In what ways might differences in nationality the following questions relevant to this situation be responsible for this state of affairs, and based on the material in this chapter. what can be done to help improve communication despite these differences? 1. Casting the problem as one of poor communication between company officials and