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Other airlines have attempted to make accommodations and handled similar situations with more understanding. The incident occurred because United Airlines was in charge of its
Other airlines have attempted to make accommodations and handled similar situations with more understanding. The incident occurred because United Airlines was in charge of its own regulations and processes. The fact that the event was captured on camera and went viral was the social component that led to the situation getting worse. United's early response was perceived as cold and inconsiderate, which was a major aspect that contributed to the escalation.
Other airlines have attempted to make accommodations and handled similar situations with more understanding. The incident occurred because United Airlines was in charge of its own regulations and processes. The fact that the event was captured on camera and went viral was the social component that led to the situation getting worse. United's early response was perceived as cold and inconsiderate, which was a major aspect that contributed to the escalation.
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