Other than improving the quality of the product, what other advantage is there to using quality circles?

a) They are cheap to run

b) They can motivate staff who feel involved and responsible

c) They improve the quality of the product

d) Means that managers don't have to be involved

In an organisation that uses Total Quality Management (TQM) who is responsible for the quality of the product?

a) managers

b) marketing team

c) all staff

d) Production / Operations Workers

When is the quality of the product checked using quality assurance methods?

a) At the end of the production process

b) At each stage of the production process

c) At the start of the production process

d) Never

Why does the business want to avoid waste during the production process?

a)Staff get fed up throwing away faulty goods

b)The bins aren't big enough

c) Managers just decided it would be a good idea

d) It is a waste of resources and increases their costs

Who is responsible to establish, implement and maintain a quality policy?

a)A premium price can be charged

b) The business develops a good reputation for quality

c) There will be less returned items

d) The business will have reduced costs