ou are a newly hired consultant entrusted with enhancing service delivery in a mid-sized municipality dealing with a variety of issues. Waste management, public transit, healthcare, education, and infrastructure development are all provided by the municipality. However, there have been concerns regarding inefficiencies, a lack of citizen satisfaction, and a lack of budgetary resources. Q.2.1 As a consultant, you must conduct a PESTLE study to identify external variables that may have an influence on service delivery and make practical recommendations for transformation