Question: ou are a support technician at a medium - sized company. One morning, you receive a call from a user in the accounting department who

ou are a support technician at a medium

-

sized company.

One morning, you receive a call from a user in the accounting department who reports that their financial reporting software, which has been running smoothly for months, suddenly won't start. You remember that the software received an update over the weekend.

Based on this scenario, which of the following actions would be most appropriate to take first in order to identify the cause of the problem?

###answer###

Ask the user if they have tried restarting their computer.

Determine what changes have occurred since the software was last working, specifically asking about the recent update.

Suggest that the accounting department switches to a different financial reporting software.

Inquire whether the financial reporting software ever worked correctly on their system.

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