ou are an IT technician for your company. A coworker calls your department and asks for help fixing his malfunctioning internal Blu$-$ray drive, which he istalled himself. When you arrive, you unplug and then open the employee's computer.

Is you begin to examine his computer, the employee begins to describe the steps he has taken to install and troubleshoot the issue on his own. You examine all of the connectors and discover that the employee forgot to connect the Blu$-$ray drive's power cable. Your initial thought is$,$ "How stupid can this guy be$?"$ but you restrain from making any comments.

At that moment, another coworker calls your cell phone. The ringing of the phone distracts your thoughts, and while the owner of the computer is still explaining the troubleshooting steps already completed, you quickly connect the power to the device and close the computer.

A quick test determines that the device is now working.

Which of the following professionalism principles is the technician failing to follow? $($Select two.$)$

Actively listening

Allow the client to speak and avoid interrupting

Talking to coworkers while interacting with customers

Argue with customers and$/$or be defensive

Avoiding being judgmental