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ou are now required to deliver the updates to the team of Call Centre representatives (BothDonation as well as Search Engine Team) so that they

ou are now required to deliver the updates to the team of Call Centre representatives (BothDonation as well as Search Engine Team) so that they are aware of their roles, KPIs,responsibilities and accountabilities. You must prepare a team engagement/ communication toolfor this session and include the amended policies & procedures in the same. During thispresentation/session you must address the following

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