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ou are required to write a brief memorandum explaining the concept of Total Quality Management describing how this approach would apply to the case study

ou are required to write a brief memorandum explaining the concept of Total Quality Management describing how this approach would apply to the case study found on Dresang: Exercise, Form 18. You must briefly explain which diagrams and charts referenced in Dresang: Exercise 5 would be most beneficial in addressing the issues reflected in the case study, and what purpose each would serve in process management

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