ou are the manufacturing manager for a large Canadian photonics plant, specializing in organicdisplay technologies for cell phones, digital cameras, and e-readers. The company has beensearching for new ways of increasing efficiency, including installing new machinery and puttingin a simplified work process. Once these changes were implemented, to the surprise of you andmanagement, no increases in productivity were experienced. To the contrary, production hasbegun to drop and the defect rate has increased slightly