Ouestion 1 a) Discuss a few steps taken to maintain one's privacy when shopping online. [10 marks] b) What is the digital divide? Identify its challenges. [10 marks] Question 2 a) Describe, with examples, the characteristics that make information valuable. [10 marks] b) Explain how information systems can help in improving personal productivity. [10 marks] Question 3 a) What role do information systems play in organizations? Illustrate your answer with examples. [10 marks] b) Explain how Amazon.com uses web-based front offices and online self-service to improve its customer relationship