Our client is a developer (not a DOT) for a large P3 contract. We have had some performance issues and some missteps pertaining to our management of claims, change order work, and routine day-to-day operations. this is partially due to a shortage of manpower due to covic impacts, but it was also partially due to our own service failures. Issue: Our client relationship has been severely impacted. If we are in "crisis mode" to repair my client relationship, what are your first steps