Our company provides home security and automation systems for clients in Calgary. The marketing department deals with advertising and setting marketing goals and targets. The sales team handles home visits and knocks on prospective clients' doors to advertise the security systems. Recently, several bad reviews were posted on our Google page of homeowners complaining about a few sales reps who were unprofessional and wouldn't take no for an answer. Julia from the marketing team met with the sales team lead Sarah to discuss the issue but things didn't go as planned. Julia mentioned the bad reviews and told Sarah that her team lacks training and is rude to customers. Sarah became defensive and started blaming the marketing department for setting unachievable targets and for not knowing how difficult sales could be. Both didn't reach an agreement and it caused strife between employees of both departments that impacted overall company targets.

Make a script out of this scenario above and also involve negative and positive conflict example