1. Outline a cost-benefit analysis method, listing each of the steps you need to take.
2. What are knowledge management systems? (Max. 100 words)
3. Identify three examples of continuous improvement processes.
4. Briefly describe a theory and concept of creativity and innovation.
5. List five organisational learning principles.
6. Identify two quality management and continuous improvement theories.
7. Briefly describe the relevant risk management concepts.
8. Explain the key aspects of supply chains, and operational, product and service systems. (Max. 200 words)
9. What is the method for conducting a gap analysis? (Max. 250 words)
10. Identify a changing trend and opportunity in a workplace (can be your own workplace or an organisation of your choice).