Outline and identify the critical control points of the services required at Aroma Caf & ensure the workflow issues are addressed in the solution provided below: Use both text to describe and a workflow diagram of your choice to outline the details: As the manager of the caf, explain and detail how using the improved workflow AND further managerial steps will assist in the following 6 (six) areas of operational concerns: 1) Delays and time difficulties: 2) Difficult customer service situations: 3) Equipment breakdown or technical failure