1. Outline key steps that should be followed to identify and resolve workplace problems and to promote effective workplace relationships.
2. Discuss three effective conflict resolution techniques that can be used to support effective workplace relationships.
3. Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring a harmonious workplace.
4. Discuss three reasons why networking with others within the workplace, as well as external contacts leads to a more productive and effective workplace environment.
5. Outline two examples of barriers to effective interpersonal communication and at least two communication strategies that can be implemented at work to ensure effective workplace communication.
6. Explain two key benefits to an employer of implementing a diversity policy and procedure.
7. Explain the value of consulting with employees on workplace issues.
8. Explain the requirements under Modern Awards to consult with employees, including the circumstances in which consultation is required and the steps that must taken by employers in consulting with employers.