1. Outline the key information that should be included in an organisation's communication policy (for both internal and external use).
2. What the strategies and procedures you would adapt to maintain the confidentiality at your workplace. Mention ANY three strategies that could be implemented to ensure that a meeting is inclusive.
3. Briefly describe three conflict resolution techniques?
4. Explain the mediation process and two important principles to consider when mediating in the workplace.
5. A description of three effective communication techniques that can be applied to assist with the de-escalation of a difficult situation.
6. Outline three effective cross-cultural communication strategies.