Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.

References:Smith, H. A., and J. D. McKeen. Customer Service at Datatronics. #1-L08-1-001, Queens School of Business, September 2008. Reproduced by permission of Queens University, School of Business, Kingston, Ontario.

The above paper is the one you need to write on ... please know plagarism and please explain the answers in detail don't write it in bullet points. word limit - 350 to 400