Over the last few months, your productivity has dropped considerably, due in large part to longer call times with customers. What would you be most and least likely to do or say? Reflect on your past successes. Think about your toughest customers and what you did specifically to efficiently address their needs. Recognize that fluctuations in productivity are common in this role. Keep doing what you are doing and have faith that things will turn around. Try some new approaches to handling calls more efficiently. Ask your colleagues what has been working for them. Ask your supervisor to observe a few of your interactions with customers. Solicit feedback and advice on your service approach