Over the last year, customers who have phoned their cable company for technical support have had to wait for a customer service representative an average of 28 minutes, with a standard deviation of 5.5 minutes. Company records have shown wait times to be normally distributed. What is the likelihood that a person phones the cable company and waits between 10 to 20 minutes for service? Multiple Choice O O 724% QT 4.3% 12.3%