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Over the past few months we have witnessed the speedy adoption of generative AI Jim Barton at IVK is considering implementing AI technologies to enhance

Over the past few months we have witnessed the speedy adoption of generative AI Jim Barton at IVK is considering implementing AI technologies to enhance customer experience and optimize business processes. He has asked for your advice as to how to go about doing this given the potential impact on existing business processes and the IVK workforce. What would be your advice to him? (20 points)

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