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Over the past several months, customers at Stymie's department store have been asked to fill out customer satisfaction surveys. In the surveys, the customers rate

Over the past several months, customers at Stymie's department store have been asked to fill out customer satisfaction surveys. In the surveys, the customers rate their shopping experience on a scale of

0

to

100

. Here are

25

recent ratings.

11

,

16

,

16

,

27

,

28

,

35

,

35

,

37

,

41

,

43

,

45

,

48

,

54

,

57

,

57

,

57

,

59

,

61

,

68

,

70

,

71

,

72

,

84

,

84

,

89

Send data to calculator

10

8

6

4

2

0

Frequency

3

5

9

5

3

0

20

40

60

80

100

Customer satisfaction rating

Answer the questions below.

(a)For these data, which measures of central tendency take more than one value? Choose all that apply.

Mean

Median

Mode

None of these measures

(b)Suppose that the measurement 11 (the smallest measurement in the data set) were replaced by 5. Which measures of central tendency would be affected by the change? Choose all that apply.

Mean

Median

Mode

None of these measures

(c)Suppose that, starting with the original data set, the largest measurement were removed. Which measures of central tendency would be changed from those of the original data set? Choose all that apply.

Mean

Median

Mode

None of these measures

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