Over the weekend, I was thinking about the process for analyzing the technology needs for this new department. The service department will need a system to support its unique needs of scheduling technicians, obtaining parts for repair, and setting up follow up appointments once parts are in-stock. I want to make sure that none of the analysis and design tasks fall through the cracks. I need you to identify all of the tasks that you will need to complete. I find it is helpful to make a Work Breakdown Structure to identify the tasks. Don't forget to include the system and industry analysis, system design, implementation plans, and security tasks in your WBS.