Over the years you developed a friendship with

Alice, the owner-operator of a high quality coffee

shop. As a result of recent government regulations

in relation to managing the current pandemic, Alice

has decided to close the retail aspect of her

business and move it online. She turns to you for

help as you are the friendly neighborhood

Computer Scientist.

(a) Discuss the aspects, of moving her business

online that Alice needs to consider that would be

different from operating physical location. [5 marks]

c) Discuss the security requirements of Internet and

E-commerce applications and how these

requirements are fulfilled by various hardware and

software systems. (5Marks)

d) Once a company has acquired customer, the key

to maximizing revenue is keeping them. Explain how

e-commerce is helpful in customer retention?

[5Marks]

e) How do we achieve workflow automation in e-

business environment? Discuss Supply Chain and

give reasons why it is important in e-business

environment? (5 Marks)